FAQs
General
How is the Musician’s Atlas different from other contact databases?
Who uses the Musician’s Atlas?
Why is there a fee to access the Musician’s Atlas tools & databases?
Do listings pay to be included?
How do you add or update listings?
How often are listings updated?
Why do you include closed listings?
What if I find a listing that’s changed since last updated by you?
How many emails can I send out from my Atlas account?
An email has bounced – does that mean the email is wrong?
How can I stay informed about music biz opportunities?
I have a question that’s not addressed here. How can I get help?
Billing
Will I lose all my records if I cancel my Atlas account for a few months?
Is there a fee to re-activate my account?
How do I cancel my account?
Why was my credit card automatically charged?
My account has been suspended and I can’t log in.
How can I change my credit card info?
Where can I purchase a print edition of the Musician’s Atlas?
I have a promo code why do I need to supply credit card info?
Technical
Can I copy Atlas listings or get an Excel spreadsheet of listings?
Can I export Mylists before I cancel?
Can I export my Custom Contact Lists?
I sent my material to an Atlas listing – does that mean they’ll book/sign/interview me?
Why doesn’t the Musician’s Atlas list all radio stations & press in my area?
Why might the info in the Musician’s Atlas be different than what’s on the listing’s own website?
How do I recommend a listing you don’t have?
General
How is the Musician’s Atlas different from other contact databases?
The Musician’s Atlas contains more up-to-date details and more categories than any other contact database. It also features many useful tools such as extensive search filters, bulk emailing, and mailing labels.
Who uses the Musician’s Atlas?
Over half of our subscribers are recording musicians and songwriters. We also have a strong showing of touring musicians and managers. Others include record labels, booking agents, publicists, promoters, producers, publishers, and distributors. The Musician’s Atlas is a great resource for practically anybody in the music biz.
Why is there a fee to access the Musician’s Atlas tools & databases?
The Musician’s Atlas is a dynamic service which requires continual upkeep in order to ensure the most up-to-date and qualified information.
Do listings pay to be included?
No.
How do you add or update listings?
Many of our new listings are suggested by our own subscribers. From there, we have researchers who will gather the info for the listing. Every attempt is made to contact the business directly either through phone or email. As a last resort, we confirm and update the info through the listing’s website.
How often are listings updated?
We strive to update each listing at least once per year.
Why do you include closed listings?
Instead of simply deleting a listing – which may be confusing if a subscriber had it saved in their MyList – we prefer to indicate it has closed. This helps subscribers stay informed.
What if I find a listing that’s changed since last updated by you?
As you know, the music industry changes quickly. If you find any new or updated info we don’t currently have, simply hit the “Needs Updating” link at the top of the listing. This will open up a form where you can let us know.
How many emails can I send out from my Atlas account at a time?
The Musician’s Atlas utilizes either a Gmail or Yahoo Plus account. We encourage users to read their individual guidelines for sending bulk email. Due to their imposed limitations which prevent misuse, only 100 emails will be sent at a time.
Whatever is NOT sent is stored and a message is sent to the user saying which emails were sent along with a complete listing of those not sent. A link to the main “Bulk Email” page is provided. Also logged, is how many emails were sent per day.
When the user returns to the “Bulk Email” page, they are given 2 listings:
a. Sent Today per email account & the last date & time a send was run
b. Listing of Unsent Emails with the option to resend.
An email has bounced – does that mean the email is wrong?
Not necessarily. Occasionally, email boxes become temporarily unavailable or full. Other times, a bounced email may be an indicator that the email is incorrect. It’s always best to check the website of the listing or call the listing to make sure. If you spot an updated email, we encourage you to inform us using the “Needs Updating” link at the top of the listing.
I have a question that’s not addressed here. How can I get help?
You can reach us via phone or email. Visit our Contact Us page. *Our chat function is still in the works!
Billing
Will I lose all my records if I cancel my Atlas account for a few months?
No, we save all subscriber info. Accounts can be restarted with all previous info re-instated.
Is there a fee to re-activate my account?
There is no activation or re-activation fee.
How do I cancel my account?
Log in to your account. Under My Account, select Change Status. Here, you can cancel your auto-renew. You will still have access to your account until your current subscription period is completed.
Why was my credit card automatically charged?
All our subscription plans are set up to automatically renew at the end of the subscription period. You may cancel the auto-renew at any time.
My account has been suspended and I can’t log in. How can I change my credit card info?
Accounts are usually suspended because the credit card info is no longer valid at the time of auto-renewal. Users will be sent an email informing them so they can log in and update the info. After several days, the account will be suspended. After this time, users must contact a representative in order to update the info.
How can I change my credit card info?
Log in and click on My Account. Under Subscription Management, click on “Update Credit Card.”
Where can I purchase a print edition of the Musician’s Atlas?
The last print edition was published in 2009 and we are no longer offering it for sale.
I have a promo code why do I need to supply credit card info?
Promo codes offer various free or discounted promotions. The credit card info is used so that our system can auto-renew your subscription plan after the promo period is completed. Users may cancel the auto-renewal process at any time.
Technical
Can I copy Atlas listings or get an Excel spreadsheet of listings?
No. There is no function to export our database. Unless otherwise specified, the content of The Musician’s Atlas including, but not limited to, text, graphics, logos, buttons, images, data compilations, icons, and code, is the exclusive property of Music Resource Group and is protected by United States and international copyright laws.
Can I export MyLists before I cancel?
No, but if you decide to cancel, your MyLists will be saved and can be reinstated in the future.
Can I export my Custom Contact Lists?
No, but if you decide to cancel, your custom listings will be saved and can be reinstated in the future.
I sent my material to an Atlas listing – does that mean they’ll book/sign/interview me?
The Musician’s Atlas cannot guarantee a response like that from any of our listings. In addition, it’s usually best to establish a relationship before signing or hiring anyone.
Why doesn’t the Musician’s Atlas list all radio stations & press in my area?
We do our best to include as many qualified listings as possible. If you know of any listings we don’t currently have, we encourage you to get in touch with us about adding them.
Why might the info in the Musician’s Atlas be different than what’s on the listing’s own website?
Occasionally, the listing’s website may be outdated. However, it may be the case that they’ve updated some info since lasting checking in with us. Inform us using the “Needs Updating” link at the top of the listing. A researcher will investigate the discrepancy and follow up with you.
How do I recommend a listing you don’t have?
After you log in, on the left sidebar at the bottom is a link called “Submit a Listing.” Click this and enter the details for the new listing.
